1. Collection of Data.
When you register with us, use your account or contact our customer support team, we may collect contact information such as your name, address, phone number and email address. iPark only requires a valid credit/debit card, mobile phone number, parking location (zone number) and vehicle license plate number to provide its service. Providing us with other information is at your option. Please take note that your email address, or other submissions that you make on this site may contain your real name or other personally identifiable information and as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information.
2. Storage of Data.We store Data only on servers in Australia and only use Australian Service Providers who is turn also ensure the Data remains within Australia.
3. Use of Data.
We may use Data to:-
(i) provide Services;
(ii) process parking payments and send notices about your transactions;
(iii) resolve disputes and troubleshoot problems;
(iv) customer support;
(v) customise and improve your user experience on this site.
Your Data will not be provided to third parties unless:-
(ii) we obtain your consent, such as when you choose to opt-in to the sharing of Data;
(iii) a service provided on our site requires the interaction with or is provided by a third party, for example a Service Provider;
(iv) pursuant to legal process or law enforcement;
(vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.
When you access our website or use our Services, we may place small data files on your computer or other device. These data files may be cookies or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognise you as a customer; help ensure that your account security is not compromised and to mitigate risk and prevent fraud.
You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Services.
5. Viewing, Editing or Deleting Your Account Information.
We provide you with the ability to view and edit the information in your user account that you provided to us in registration by using your personal page configuration area. You may close your account by calling our automated service on 1300 898 727 from your mobile phone and follow the prompts. Your may also request deletion of your user account by contacting us by email at firstname.lastname@example.org.
If your account is closed, we will mark your account in our database as "Closed", but may retain Data from your account for a period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, or take other actions as required or permitted by law.
6. Contact Information.
If you have any questions or concerns about this Policy, our web site or a privacy complaint, you should report it by email at email@example.com or by mail to the following address:
iPark Australia Pty Ltd
PO Box 1955
Osborne Park, WA, 6916.
In handling your complaint we aim to acknowledge receipt of all complaints within 5 business days and resolve all complaints within 45 days. This may not be possible in all circumstances.
Where we cannot resolve a complaint within 45 business days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint.